Cancellation and Refund Policy

Thank you for choosing SIMPLE ELEGANT SOLUTIONS PRIVATE LIMITED. We are committed to providing high-quality products and ensuring customer satisfaction. Please read our cancellation and refund policy below to understand the conditions under which cancellations, refunds, and replacements may be offered.

1. Order Cancellations

• Immediate Requests: Cancellations will only be considered if the request is made immediately after placing the order.
• Shipping Initiation: If the order has already been communicated to our vendors or merchants and the shipping process has started, we may be unable to accommodate the cancellation request.

2. Non-Cancellable Items

We do not accept cancellation requests for perishable items, including flowers, eatables, and similar items. However, if the customer can demonstrate that the quality of the product delivered was not up to standard, a refund or replacement may be provided.

3. Damaged or Defective Products

If you receive a damaged or defective item, please contact our Customer Service team on the same day of receipt. Once we receive your request, our merchants will verify the issue, and only after this verification will we proceed with the resolution.

4. Product Mismatch

If the product received differs significantly from the item displayed on our site or does not meet your expectations, please contact our Customer Service team within the same day of receipt. Our Customer Service team will review your complaint and determine an appropriate solution.

5. Products with Manufacturer Warranties

For issues regarding products that come with a manufacturer’s warranty, please contact the manufacturer directly to resolve the issue under the terms of their warranty.

6. Refund Processing

Refunds approved by SIMPLE ELEGANT SOLUTIONS PRIVATE LIMITED will be processed within 9-15 days. The refund will be credited back to the original payment method used at the time of purchase.